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Frequently Asked Questions

What makes Bambuso socks so comfortable?

Bambuso socks are made with 85% bamboo fibre. In our quest to make the world’s most comfortable socks, we chose bamboo because it’s a sustainable, moisture absorbing, hollow microfibre that keeps your feet cool in summer, warm in winter and dry year round. Better yet, it’s super soft.

We’ve designed the top cuff with a waffle knit to make sure that our socks stay up as long as you need them to, without any unwanted pressure. As well as 85% bamboo fibre, our socks contain 10% elastane and 5% polyamide (also known as nylon) - we think this is the perfect composition for super soft and comfortable socks.

How do you get bamboo socks from bamboo

The process of turning the unprocessed canes of bamboo into nice soft yarn involves a enzyme wash, to break down the bamboo into cellulose. This is the same process used to turn any natural material, such as wood or cotton into cellulose. Providing a closed loop system is used to capture the waste material, the process does little damage.

How durable are Bambuso socks?

Unlike some other bamboo socks available, Bambuso socks are built to last. The heels and toes are reinforced so you will be able to enjoy pulling on your luxuriously soft and comfortable socks time after time. See our suggested care instructions below for how to best look after them.

How are Bambuso socks packaged?

Your socks will be delivered in a neat recycled cardboard packing that is 100% recyclable. There are no plastic tags holding your socks together.

What size should I order?

Our large socks will fit men’s UK size 9-12 (EU size 44-46). Our medium socks will fit men’s UK size 6-8 or women’s UK size 8-9 (these both equate to EU size 41-43). In general we find that our socks are pretty stretchy so no matter what size your feet are, one of the two sizes we offer should fit. Any problems, let us know and we will send a different size or give you a refund. See our returns policy here for further details.

Where are Bambuso socks made?

Bambuso socks are designed in the UK and manufactured in the EU, using carefully selected production partners who use sustainably sourced bamboo fibre. At the moment, the majority of our socks are made in Poland. Please get in touch with us at hello@bambuso.com if you would like more information about our supply chain.

What's your returns policy?

If you don't love the socks, you're free to return them to us for a full refund. Just send us a message within 14 days of placing your order.

How do I know it's safe to purchase online?

Bambuso.com runs on the Shopify platform. Shopify powers over 500,000 online shops and uses industry standard 256-bit encryption - which means any information you put into our site is encrypted before being transmitted for verification.

How long will it take for me to receive my socks?

We use Amazon's fulfilment service to be able to offer fast, efficient and cost effective delivery throughout the UK. At checkout, you'll get the option of either express next day delivery, or a slightly slower and cheaper service. Spend over £40 and we'll cover the cost of next day delivery.

Do I need an account to place an order?

By opening an account, you're able to save your details for future orders. If however you'd rather just place the one off order, that's fine too.

Can I track my delivery?

Absolutely! As soon as your socks are dispatched, you'll receive an email containing a tracking number. The courier used depends on where you live, and how many packs you order. Most couriers will notify you when they intend to deliver, and they'll all give you the opportunity to have your parcel left in a safe place.

Can I cancel my order?

We offer a 14 day no quibble returns policy. If you don't want to proceed for any reason, just drop us a message on hello@bambuso.com from your order email address with your order number, and we'll process a refund and cancel the order. This doesn't effect your statutory rights.

How much does delivery cost?

Spend over £50 in one order, and the delivery cost is on us. Free, nothing, nada. Under £50, and the shipping charge is calculated at checkout. Just pop in your address details, and the secure checkout process will connect to our fulfilment service to work out the cost of shipping the socks to your door.